Do you accept all private health funds? +
Yes. Relax Dental & Facial Care accepts all private health funds. If your health fund and policy allow HICAPS claiming for the service provided, our team can help process your claim on the spot.
Are you a preferred provider for all health funds? +
No. We accept all health funds, but we are only part of the CBHS Choice Network. For other funds, you are still welcome to attend and claim according to your individual policy and fund rules.
Do you have HICAPS? +
Yes. We have HICAPS available at the clinic for eligible dental claims. HICAPS allows many patients to claim their health fund rebate at the appointment, depending on their fund, cover and the treatment item numbers.
What should I bring for HICAPS claiming? +
Please bring your health fund card or digital membership details. For children, also bring a Medicare card if CDBS may apply.
Can you tell me how much my health fund will pay? +
We can provide treatment information and item numbers where appropriate, but your health fund decides the final rebate. Please contact your fund to confirm benefits, limits, waiting periods and out-of-pocket costs.
Can I claim a dental check-up through my health fund? +
Many extras policies include benefits for dental check-ups, cleans and X-rays, but cover varies. Ask your health fund about your dental extras, annual limits and eligible item numbers.
Can children use health funds for dental care? +
Children may be covered under a family private health insurance policy, CDBS, or both in different situations. Our team can help explain the claiming options available for your child’s appointment.
What is the difference between CDBS and private health insurance? +
CDBS is a Medicare program for eligible children. Private health insurance is managed by your health fund and depends on your extras cover. They are separate systems with different rules.
Can I use my health fund for emergency dental care? +
Some emergency dental treatment may be claimable depending on your policy and the treatment item numbers used. If you have tooth pain, swelling, a broken tooth or dental abscess symptoms, call the clinic promptly.
Can I use my health fund for fillings? +
Many health funds provide some benefits for fillings under extras cover, but rebates vary. Your fund can confirm your expected benefit once item numbers are available.
Can I use my health fund for crowns, bridges or dentures? +
Some policies may include benefits for crowns, bridges or dentures, often with annual limits or waiting periods. Please check directly with your health fund before treatment.
Can I use my health fund for night guards or splints? +
Some health funds may provide benefits for custom dental splints or night guards. Cover depends on your policy and item numbers.
Can I use my health fund for teeth whitening? +
Teeth whitening is often considered cosmetic and may not be covered by many health funds. Please check your policy directly with your fund.
Do health funds cover dental implants? +
Some policies may provide limited benefits for parts of implant-related treatment, while others may not. Cover varies widely, so it is important to check your extras or major dental cover with your fund before treatment.
Do health funds have waiting periods? +
Many health funds apply waiting periods for certain dental services, especially major dental treatment. Waiting periods are set by your fund and policy.
What are annual limits? +
Annual limits are the maximum amount your health fund may pay for certain services within a year. Limits vary between funds and levels of cover.
Can I claim if I forgot my health fund card? +
If you cannot claim through HICAPS at the appointment, our team may be able to provide the information needed for you to submit a claim directly to your health fund.
Where is the clinic located? +
Relax Dental & Facial Care is located at Shop 27, 66–104 Springfield Road, Blackburn North VIC 3130, inside North Blackburn Shopping Centre.
How do I book an appointment? +
You can book online or call 03 9894 3039. Please bring your health fund details to your appointment if you would like to claim through HICAPS where available.
Should I check with my health fund before treatment? +
Yes, especially for larger or multi-visit treatment. Your health fund can confirm your cover, expected rebate, waiting periods and annual limits.
