Information We Collect
We collect personal and health information necessary to provide dental and facial care services.
- Personal details such as name, address, contact information and health insurance details
- Health information including medical history, treatment records, X-rays and relevant clinical data
- Payment information required for processing payments and health fund claims
Purpose of Data Collection
Your information is collected so we can provide care, manage your appointments and meet clinical, administrative and legal obligations.
- Deliver dental and facial care services
- Manage appointments, billing and insurance claims
- Communicate with you about treatment and services
- Comply with legal and regulatory obligations
Data Storage and Security
We store information securely using physical and electronic systems. Where cloud storage is used, we aim to ensure privacy obligations under Australian law are considered.
Disclosure of Information
We may disclose information where needed for care, claiming or legal compliance.
- Other healthcare professionals involved in your care
- Health insurance providers for claim processing
- Regulatory bodies where required by law
Marketing
We do not share personal information with third parties for marketing purposes without consent.
Access and Correction
You have the right to request access to, or correction of, your personal information. Contact Relax Dental and Facial Care at Shop 27, 66-104 Springfield Road, Blackburn North VIC 3130, phone 03 9894 3039 or email info@relaxdentalcare.com.au.
Complaints
If you have concerns about how your information is handled, contact the clinic. If you are not satisfied with the response, you may contact the Office of the Australian Information Commissioner.